Call AI

Power Up Every Phone Call With
Intelligent Call Insights

Transform your phone conversations into actionable insights with AI-powered transcription, sentiment analysis, and call summaries. Uncover patient trends, optimize operations, and never miss an opportunity to grow your practice.

See Everything Happening on
Your Phone Lines, Instantly!

Practice by Numbers' Call AI seamlessly integrates with PbN Voice to deliver deep call analytics and performance metrics that help you make smarter decisions and deliver better patient experiences.

Call Transcription & Sentiment Analysis

Turn unorganized phone conversations into structured, actionable insights. Every call is automatically transcribed and analyzed, capturing key details and patient sentiment without any manual effort from your team.

Accurate Transcriptions: Instantly convert call audio into readable text for easy review.
AI Sentiment Detection: Identify frustrated callers, positive interactions, or neutral inquiries at a glance.
Topic & Behavior Recognition: AI highlights keywords like “insurance,” “emergency,” “reschedule,” or “first-time caller.”
Automatic Alerts: Trigger follow-up tasks for the right team members when sentiment dips or opportunities arise.
Clear Caller Identification: Quickly view new vs. returning patients.

AI-Generated Quick Call Summaries

Review any call in seconds with AI-generated summaries that highlight the most important details, saving hours of tedious listening and note-taking.

Instant Summaries: AI extracts the purpose, next steps, unresolved issues, and action items.
Zero Manual Work: Your team no longer needs to log or summarize calls.
Consistency & Clarity: Ensure details never fall through the cracks.

Call AI Dashboard for Complete Performance Metrics

Seamlessly integrated with PbN Voice, the Call AI Dashboard gives you full visibility into call performance, trends, and outcomes.

Complete Call Analytics: Track call volume, sentiment, call reasons, missed calls, and more.
Customizable Views: Adjust date ranges, compare time periods, and filter by caller type.
Sentiment Trends: Monitor how patients feel during conversations and why.
Performance Tracking: Spot patterns like high missed call rates or low answer percentages.

In-Depth Call Insights,
Down to the Last Detail

With intelligent charts, filters, and interactive visualizations, Call AI gives you a 360° view of what’s happening on your phone lines. Spot trends, uncover bottlenecks, and make data-backed decisions that improve conversion, patient experience, and practice efficiency.

Call Volume Overview

Get real-time visibility into how your phones are performing, with clear, high-impact metrics that highlight strengths and opportunities.

Total Calls: Understand overall demand and call load across your practice.
Incoming vs. Outgoing: Track patient-driven inquiries vs. team outreach.
Answer Rate: Identify staffing gaps or peak hours that need attention.
Negative Sentiment %: Spot potential service issues early.
New Patient Appointments: Measure how many first-time callers convert.
Lost New Patient Opportunities: Quantify missed chances and take corrective action.
Period Comparisons: Automatically see improvement or decline with side-by-side percentage comparisons.

Call Volume Over Time

Turn call history into actionable insights with a flexible, interactive graph.

Call Type Filters: Toggle between Outgoing, Received, Missed, Dropped, and Incoming calls to understand behavior patterns.
Trendline Options: Choose No Moving Average, 3-Point MA, or 6-Point MA to smooth out variability and reveal clearer patterns.
Export Support: Download as PNG or CSV for reporting, presentations, or team reviews.
Reset View: Return instantly to the default configuration with one click.

Caller Type Analysis

Break down your call performance by patient type to optimize workflows and staffing.

Call Distribution Analysis

Understand the “Why” behind every call. Visualize trends and patient intent using dynamic donut charts.

Call Count by Reason: Make Appointment, Reschedule, Insurance Verification, Pending Treatment, and Unknown. Identify which reasons dominate and adjust processes accordingly.
Call Count by Sentiment: Positive, Neutral, Negative, or Unknown, monitor patient satisfaction and emotional tone in real time.
Call Duration View: Switch from count-based insights to duration-based analysis to reveal long-call bottlenecks or inefficiencies.
Advanced Filters: Filter by reason, caller type, or phone line to isolate specific insights.
Export Options: Download charts as PNG or CSV to share insights with leadership or operations teams.

Turn your phone calls into a source of predictable growth. Instant visibility. Zero manual review. Total clarity.

Frequently Asked Questions

What is Call AI?

Call AI is an AI-powered tool that transcribes calls, analyzes sentiment, summarizes conversations, and provides deep call analytics, giving dental practices complete visibility into phone performance.

How does call transcription work?

The AI automatically converts every call into text, highlights important topics, and identifies whether callers are new, existing, or others.

Can it detect patient sentiment?

Yes. Call AI analyzes tone and language to determine whether calls are positive, neutral, or negative, helping you spot issues early.

What is included in the Call AI Dashboard?

Volume trends, sentiment breakdowns, call reasons, caller types, missed call metrics, and customizable date comparisons.

Can I filter data by new vs. returning patients?

Absolutely. You can view metrics specifically for new patients, existing patients, or miscellaneous callers.

How detailed are the summaries?

Summaries include purpose, outcome, action items, concerns raised, and follow-up needs — all generated instantly.

Is this included with PbN Voice?

Call AI requires PbN Voice and is available as an add-on.

How much does Call AI cost?

Call AI is $149/month and includes 1,000 minutes of analysis. Additional minutes are billed at $0.04/min.

What’s not included in this package?

Advanced tools like call scoring, agent performance tracking, PbN Assistant, OpsAI integration, coaching features, and instant negative-call alerts are not part of this tier.