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Explore a Comprehensive Feature Comparison of PbN.

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12

Hours Saved Each month

32%

Increase in patient collections

Accounts Receivable, Automated

Paperless workflow for your Accounts Receivables.

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How Payments Works

PbN removes the need for running, printing, folding and mailing statements every month. 

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Patient Identified.

Patients with outstanding balances are automatically identified and added to scheduled follow-ups. PbN allows practices to exclude patients based pending insurance claims, age and account types.

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Patient Contacted.

PBN personalizes the payment messages with friendly, persistent, notifications that can be futher customized for each patient by uploading a statement pdf.

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Patient Pays.

PbN reducing the hassle of making a payment by allowing patients to self-pay from any device with modern payment methods. Funds are deposited directly to your practice bank account.

Payments

Get paid faster

Get paid faster by automating the start of your accounts receivable follow-ups. A common reason why patients don’t pay is because they don’t receive a bill in a timely manner.

PBN’s follow-ups engine sends patients messages at the right time over multiple channels to get their attention.






Patient Follow-ups

Friendly, branded and persistent follow-ups is the key to getting patients to respond.

Mobile Payments

Make it easy for patients to pay

Security

PCI compliance

Frequently Asked Questions

  • How much does it cost to use PbN Payments?

    PbN Payments is an included feature within our PracticeIQ bundle. You don’t need to pay anything extra to have access to our AR automation platform if you are already a bundle user.

  • How much credit card fees does PbN charge?

    PbN Payments costs the practices only 1% of payments run through our platform. Your patients are charged a convenience fee which is fixed at 2.9%+30 cents for each transaction. For example, if the patient owes $100, they will be charged $103.30 after including convenience fees. PbN will charge 1% from the net amount of $100 resulting in $99 being transferred to the practice.

  • Is charging convenience fees legal in my state?

    We cannot give you legal advice if it is legal to surcharge your patients in your state or not. Please consult with your attorney to see if this feature is right for you. https://www.merchantmaverick.com/credit-card-surcharges/

  • Some of our patients are unwilling to pay convenience fees. What shall we tell them?

    It is getting more and more accepted for credit card fees are being charged to consumers. It is after all these consumers who are asking for more and more rewards from the credit card companies which is in return driving up credit card fees. We recommend you ask these patients to mail in their payments or stop by the office.

  • Can PbN not just charge my practice the credit card fees?

    No, not at this point. We are looking into integrating more credit card processors and this will become an option in the future.

  • How does PbN pay my practice?

    PbN will transfer funds to your practice account using ACH. By default, all practices are set up to receive payments in 2 business days.

  • How many follow-ups can do with a patient?

    PbN will allow you to add 10 automated follow-ups. After these follow-ups are complete, you will have to option of restarting the follow-ups or sending a one-time collections follow-up.

  • Can individual follow-ups be customized?

    Yes, you can customize the message of each follow-up. By default, all follow-ups will have the same message but you can customize them as needed for your practice’s workflow.

  • Does PbN post payments automatically?

    Yes, PbN will automatically post all patient’s payments to their ledger. If payment sync fails for any reason, PbN will alert you in the action center about a failed payment sync. PbN has to-way integrations with Dentrix (G7.2 and higher), OpenDental (20 and higher), and Eaglesoft (17 and higher).

  • Does PbN keep track of all balance-related communications?

    Yes, PbN will keep copies of all SMS and email communications sent to the patient regarding their outstanding balance.

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Whether it's enhancing patient engagement, optimizing scheduling, or boosting profitability, Practice by Numbers provides the tools you need to transform your practice, all in one place.

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