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Practice by Numbers is the better alternative to Weave.

If you run a dental practice, then you know the importance of operating as efficiently and profitably as possible. This means using the best practice performance software possible. Practice by Numbers and Weave Dental are two of the most common platform options on the market today. While both come with a myriad of features that help streamline operations and improve patient experiences, a closer breakdown easily places Practice by Numbers at the top as the best option. When you look at a detailed comparison of both, including their pros and cons, you’ll understand why Practice by Numbers really stands out.

Pros

Comprehensive Analytics

Practice by Numbers reporting is highly customizable, providing robust analytics with over 600+ KPIs that help dentists see what is working and what needs improvement.

Great Customer Support

Users praise the responsiveness and helpfulness of the PbN support team. With a fast innovation trajectory, users can look forward to regular updates, keeping practices at the cutting edge of the latest industry technologies.

Communicating with Patients

Practice by Numbers provides a comprehensive suite of patient communication tools with appointment reminders, confirmations, recalls, and two-way texting. The system ensures that there will be no miscommunication that leads to poor patient experiences and a black eye for the practice.

Appointment Management

Our advanced appointment management includes online booking, schedule optimization, and automated follow-up. We integrate perfectly with you PMS to ensure smooth operations. Users highlight our advanced features for scheduling and how it reduces no-shows.

Five Star Patient Marketing

Our customizable marketing tools streamline patient acquisition and engagement with automated reminders and custom campaigns. Track ROI with detailed dashboards, monitor patient interactions via call tracking and web chat, and boost online reviews. We help keep bookings full and ensure consistent communication.

Highly Reliable Platform

Our platform stands out for its exceptional reliability. With 99.99% uptime, vital communication channels—whether phone, text, or email—are consistently available, minimizing the risk of missed appointments or patient inquiries

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, and communication are included to optimize efficiency while keeping costs predictable.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Cons

Data Issues

Users highlight concerns about the accuracy of the data in the reports, noting that the “analytics and reporting are too basic” and sometimes don’t provide details based on needs.

Customer Support Delays

Users mention “waiting too long for customer support responses” with some waiting weeks for a callback to resolve installation issues. “The technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE!”

Communication Accuracy

Users highlight recurring issues like “failures to send accurate reminders,” leading to incorrect appointments. Additionally, certain messages don’t reach patients, or reminders are “sent to patients who have already canceled.” These issues can cause patient care disruptions.

Incorrect Appointment Reminders

Users report “appointment reminders are sometimes sent with incorrect times” causing confusion for patients. Additionally, reminders have been sent to “patients who already canceled appointments” or for inactive patients. This can create scheduling disruptions and lead to increased no-shows or overbookings.

Marketing Customization

Users say Weave’s marketing tools “lacks flexibility when it comes to tailoring marketing messages and campaigns to specific practice needs.” Some users report other glitches affecting appointment reminders and follow-up communications, leading to miscommunications and hindering acquisition efforts.

Platform Reliability

Users report platform glitches, with some “problems occuring at a random time in the future, despite not changing ANYTHING in settings or calling customer support.” These issues can affect both internal operations and patient communications.

High Priced

Some users feel that Weave “pricing seems to be steep, especially when considering the need to upgrade to higher tiers to access features like missed call texts and online scheduling.” For small practices, this can be a significant drawback, especially if combined with poor customer support.

Phone System Issues

Users have reported when experiencing phone system issues and outages, “plan on spending an extremely long time to get the issue rectified.” This can be especially frustrating when a system goes down during peak hours, affecting operations. Users also mention “experiencing delays when trying to get technical assistance.” In high-pressure situations, waiting for support can be a significant drawback.

Review Management

Weave’s patient review collection capabilities have received negative feedback, particularly around “the customization options for these features are limited, especially for more advanced marketing or personalized outreach efforts.” While Weave offers the ability to automatically send out review requests to patients via text or email, users feel the platform doesn’t provide “enough flexibility to select certain reminders per the patient’s preference.” This can make it harder for to fine-tune the approach to gathering feedback.

Pros

Cons

Comprehensive Analytics

Practice by Numbers reporting is highly customizable, providing robust analytics with over 600+ KPIs that help dentists see what is working and what needs improvement.

Data Issues

Users highlight concerns about the accuracy of the data in the reports, noting that the “analytics and reporting are too basic” and sometimes don’t provide details based on needs.

Great Customer Support

Users praise the responsiveness and helpfulness of the PbN support team. With a fast innovation trajectory, users can look forward to regular updates, keeping practices at the cutting edge of the latest industry technologies.

Customer Support Delays

Users mention “waiting too long for customer support responses” with some waiting weeks for a callback to resolve installation issues. “The technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE!”

Communicating with Patients

Practice by Numbers provides a comprehensive suite of patient communication tools with appointment reminders, confirmations, recalls, and two-way texting. The system ensures that there will be no miscommunication that leads to poor patient experiences and a black eye for the practice.

Communication Accuracy

Users highlight recurring issues like “failures to send accurate reminders,” leading to incorrect appointments. Additionally, certain messages don’t reach patients, or reminders are “sent to patients who have already canceled.” These issues can cause patient care disruptions.

Appointment Management

Our advanced appointment management includes online booking, schedule optimization, and automated follow-up. We integrate perfectly with you PMS to ensure smooth operations. Users highlight our advanced features for scheduling and how it reduces no-shows.

Incorrect Appointment Reminders

Users report “appointment reminders are sometimes sent with incorrect times” causing confusion for patients. Additionally, reminders have been sent to “patients who already canceled appointments” or for inactive patients. This can create scheduling disruptions and lead to increased no-shows or overbookings.

Five Star Patient Marketing

Our customizable marketing tools streamline patient acquisition and engagement with automated reminders and custom campaigns. Track ROI with detailed dashboards, monitor patient interactions via call tracking and web chat, and boost online reviews. We help keep bookings full and ensure consistent communication.

Marketing Customization

Users say Weave’s marketing tools “lacks flexibility when it comes to tailoring marketing messages and campaigns to specific practice needs.” Some users report other glitches affecting appointment reminders and follow-up communications, leading to miscommunications and hindering acquisition efforts.

Highly Reliable Platform

Our platform stands out for its exceptional reliability. With 99.99% uptime, vital communication channels—whether phone, text, or email—are consistently available, minimizing the risk of missed appointments or patient inquiries

Platform Reliability

Users report platform glitches, with some “problems occuring at a random time in the future, despite not changing ANYTHING in settings or calling customer support.” These issues can affect both internal operations and patient communications.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, and communication are included to optimize efficiency while keeping costs predictable.

High Priced

Some users feel that Weave “pricing seems to be steep, especially when considering the need to upgrade to higher tiers to access features like missed call texts and online scheduling.” For small practices, this can be a significant drawback, especially if combined with poor customer support.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone System Issues

Users have reported when experiencing phone system issues and outages, “plan on spending an extremely long time to get the issue rectified.” This can be especially frustrating when a system goes down during peak hours, affecting operations. Users also mention “experiencing delays when trying to get technical assistance.” In high-pressure situations, waiting for support can be a significant drawback.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Review Management

Weave’s patient review collection capabilities have received negative feedback, particularly around “the customization options for these features are limited, especially for more advanced marketing or personalized outreach efforts.” While Weave offers the ability to automatically send out review requests to patients via text or email, users feel the platform doesn’t provide “enough flexibility to select certain reminders per the patient’s preference.” This can make it harder for to fine-tune the approach to gathering feedback.

Source: G2, Capterra, TrustPilot, GetApp, and other user review sites. All logos displayed are the property and trademarks of their respective owners.

Customer Support and Innovation

While both Practice by Numbers and Weave offer features that are beneficial to dental practices, Practice by Numbers far outclasses Weave. With the most comprehensive analytics, most advanced appointment management, and most robust and reliable tools for patient communications, we are the best solution for effective practice management. Our level of customer support and pace of innovation sets us apart from everyone else, allowing us to help practices become more profitable in an extremely competitive market.

Practice by Numbers is founded and run by a dentist. Who better to design a product to meet the real needs of dental professionals than one of their own. Our commitment to innovation means our platform will continually grow, meeting special challenges and opportunities unique to the dental industry.

We are confident that Practice by Numbers is the right alternative to Weave for dental practices that need a comprehensive, innovative, and supportive solution tailored to their needs.

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Whether it's enhancing patient engagement, optimizing scheduling, or boosting profitability, Practice by Numbers provides the tools you need to transform your practice, all in one place.

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