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Practice by Numbers is the better alternative to RevenueWell.

Running a dental practice requires maximizing efficiency and profitability, and this means having top-tier practice management software is more critical than ever. Two popular platforms that offer a variety of tools for improving operations and patient experiences are Practice by Numbers and RevenueWell. While both provide valuable features, a deeper comparison shows that Practice by Numbers stands out as the superior choice. With a more extensive set of functionalities and customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals, PbN outshines our competitors. A closer look at both platforms’ strengths and weaknesses clearly demonstrates why Practice by Numbers is the preferred solution for optimizing dental practice performance.

Revenuewell

Pros

Comprehensive Analytics

Comprehensive Analytics Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Great Customer Support

PbN often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction and trust.

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting feature allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations without worrying about system downtime or service interruptions.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

Robust Marketing

PbN is highly regarded for our robust marketing capabilities, offering features that help practices drive patient acquisition and engagement. One standout is our customizable marketing tools, allowing users to tailor campaigns and automate communications such as appointment reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage patients.

PbN Voice

PBN Voice integrates smoothly with our platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

PbN Payments

PbN payments system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with PMS Software.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Revenuewell

Cons

Data Reliability

RevenueWell users express frustration that the platform “lacks the depth and customization options we need to get detailed insights. Almost daily, the dashboard has to reboot, which interrupts anything we may be in the middle of.” These Issues can disrupt workflow, impacting the reliability of critical data access. This combined with other platform issues can contribute to user dissatisfaction.

Customer Support Delays

RevenueWell users report “support was hard to get ahold of when we had issues, and response times were far too long, especially when we needed quick fixes.” Additionally, users have expressed frustration with getting help “in a timely manner. Support doesn’t always respond quickly, which can be frustrating during a busy day.” This can reflect a recurring problem with delayed support.

Communication Errors

RevenueWell faces complaints regarding its inconsistent patient communications. Users report that “there have been more ‘outage’ issues, leading to reminders being sent with wrong information.” This can lead to patient confusion, with reminders being sent to patients who have already “canceled or even to inactive patients.” This can result in increased no-shows or overbookings, negatively affecting the practice’s operations and causing patient confusion.

Service Interruptions

RevenueWell users report service interruptions. One of the most common issues mentioned is “frequent interruptions that really hurt our communication with patients. The system would go offline without warning, leaving us scrambling.” Additionally, users have highlighted “instances where it took support hours to address the issue. It slowed down our entire workflow for the day.”

High Price for Features

RevenueWell has faced criticism for its high price. “The cost of the service has gone up considerably over the last few years, and it’s hard to justify especially when certain features are still lacking.” Some feel that “the pricing is way too high for what you actually get. We ended up paying more for basic features that other platforms include in their base packages.”

Marketing Limitations

RevenueWell’s marketing capabilities have received criticisms including “the marketing tools are really limited. You can’t customize campaigns as much as you’d like, and the templates feel outdated.” Users have expressed frustration with “the system lacking the depth for advanced marketing. We need more control over targeting and personalizing our campaigns, but the options are pretty basic.” These are just a few complaints.

Phone Outages

Users have mentioned outages with the phone system, which disrupts practice operations. “Our phones go down when the internet drops, and it really disrupts our ability to communicate with patients. The interruptions are frustrating and happen more often than expected.” These breakdowns can affect and delay communication with patients, which is critical for daily scheduling and patient management.

Missed Reviews

Users express frustration with RevenueWell’s capabilities for collecting user reviews. One key concern is “it lacks flexibility when sending review requests. We would prefer more control over when and how these requests are sent.” Reminders sometimes do not go out as expected, which can lead to inconsistent feedback collection. Additionally, users find that the review management features need to be more robust.

Payment Issues

RevenueWell’s payment system “integrates well with Eaglesoft, but struggles with others.” This can force practices using non-supported systems to handle payments manually, leading to inefficiencies and extra administrative work. There have been reports of outages and disruptions in services, including their in-office payment systems. These outages can cause delays in processing and create frustrations for both staff and patients.

Limited Marketing Reports

Users have noted that the RevenueWell analytics lack depth and do not provide the detailed insights needed to accurately measure the ROI for marketing campaigns. The reports are often seen as “too basic and generalized” which can make it difficult for practices to track metrics related to marketing performance, such as conversion rates from email campaigns or patient acquisition source.

Pros

Cons

Comprehensive Analytics

Comprehensive Analytics Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Data Reliability

RevenueWell users express frustration that the platform “lacks the depth and customization options we need to get detailed insights. Almost daily, the dashboard has to reboot, which interrupts anything we may be in the middle of.” These Issues can disrupt workflow, impacting the reliability of critical data access. This combined with other platform issues can contribute to user dissatisfaction.

Great Customer Support

PbN often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction and trust.

Customer Support Delays

RevenueWell users report “support was hard to get ahold of when we had issues, and response times were far too long, especially when we needed quick fixes.” Additionally, users have expressed frustration with getting help “in a timely manner. Support doesn’t always respond quickly, which can be frustrating during a busy day.” This can reflect a recurring problem with delayed support.

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting feature allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Communication Errors

RevenueWell faces complaints regarding its inconsistent patient communications. Users report that “there have been more ‘outage’ issues, leading to reminders being sent with wrong information.” This can lead to patient confusion, with reminders being sent to patients who have already “canceled or even to inactive patients.” This can result in increased no-shows or overbookings, negatively affecting the practice’s operations and causing patient confusion.

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations without worrying about system downtime or service interruptions.

Service Interruptions

RevenueWell users report service interruptions. One of the most common issues mentioned is “frequent interruptions that really hurt our communication with patients. The system would go offline without warning, leaving us scrambling.” Additionally, users have highlighted “instances where it took support hours to address the issue. It slowed down our entire workflow for the day.”

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

High Price for Features

RevenueWell has faced criticism for its high price. “The cost of the service has gone up considerably over the last few years, and it’s hard to justify especially when certain features are still lacking.” Some feel that “the pricing is way too high for what you actually get. We ended up paying more for basic features that other platforms include in their base packages.”

Robust Marketing

PbN is highly regarded for our robust marketing capabilities, offering features that help practices drive patient acquisition and engagement. One standout is our customizable marketing tools, allowing users to tailor campaigns and automate communications such as appointment reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage patients.

Marketing Limitations

RevenueWell’s marketing capabilities have received criticisms including “the marketing tools are really limited. You can’t customize campaigns as much as you’d like, and the templates feel outdated.” Users have expressed frustration with “the system lacking the depth for advanced marketing. We need more control over targeting and personalizing our campaigns, but the options are pretty basic.” These are just a few complaints.

PbN Voice

PBN Voice integrates smoothly with our platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone Outages

Users have mentioned outages with the phone system, which disrupts practice operations. “Our phones go down when the internet drops, and it really disrupts our ability to communicate with patients. The interruptions are frustrating and happen more often than expected.” These breakdowns can affect and delay communication with patients, which is critical for daily scheduling and patient management.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Missed Reviews

Users express frustration with RevenueWell’s capabilities for collecting user reviews. One key concern is “it lacks flexibility when sending review requests. We would prefer more control over when and how these requests are sent.” Reminders sometimes do not go out as expected, which can lead to inconsistent feedback collection. Additionally, users find that the review management features need to be more robust.

PbN Payments

PbN payments system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with PMS Software.

Payment Issues

RevenueWell’s payment system “integrates well with Eaglesoft, but struggles with others.” This can force practices using non-supported systems to handle payments manually, leading to inefficiencies and extra administrative work. There have been reports of outages and disruptions in services, including their in-office payment systems. These outages can cause delays in processing and create frustrations for both staff and patients.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Limited Marketing Reports

Users have noted that the RevenueWell analytics lack depth and do not provide the detailed insights needed to accurately measure the ROI for marketing campaigns. The reports are often seen as “too basic and generalized” which can make it difficult for practices to track metrics related to marketing performance, such as conversion rates from email campaigns or patient acquisition source.

Source: G2, Capterra, TrustPilot, GetApp, and other user review sites. All logos displayed are the property and trademarks of their respective owners.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and RevenueWell offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice and PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to RevenueWell.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo

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Improving your patient relationships doesn’t have to be an impossible, insurmountable task. Practice by Numbers makes it easy for you to get up and running in as little as 1 day.

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