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Practice by Numbers is the better alternative to NexHealth.

Managing a dental practice demands both efficiency and profitability, making practice management software a key to success. Two leading platforms that offer a range of tools to enhance operations and patient experience are Practice by Numbers and NexHealth. While both have their strengths, a closer evaluation reveals that Practice by Numbers stands out as the superior option. Our broader feature set and highly customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals give us a significant edge. By comparing the strengths and limitations of each platform, it becomes clear why Practice by Numbers is the ideal solution for maximizing dental practice performance.

Pros

Comprehensive Analytics

PbN stands out for our highly customizable analytics that provide detailed insights into practice performance. Users can drill down into specific areas such as patient acquisition, revenue, and operational efficiency to identify trends, uncover growth opportunities, and make informed decisions that improve profitability. Our user-friendly dashboards help present complex data in an easily digestible format, allowing dental professionals to take action.

Robust Marketing

PbN offers highly customizable patient communications and campaigns, including automated appointment and payment reminders, confirmations, and recalls to minimize no-shows. Our two-way texting features ensure seamless communication for appointment scheduling and follow-ups, making patient interaction more efficient.

Great Customer Support

Practice by Numbers is often praised for our responsive and knowledgeable customer support. Users appreciate the quick resolution of issues and the proactive assistance during onboarding, with the support team regularly checking in to help clients maximize the platform’s features.

Custom Communications

PbN excels in the ability to customize patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. The two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Highly Reliable

PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. It offers flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. The system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Cons

Reporting Limitations

Limitations of the reporting features include “the reports are not customizable enough to suit specific practice needs.” This lack of flexibility in reports can make it difficult for users to extract the exact data they need, particularly in relation to marketing and patient engagement metrics. Other issues include syncing and data accuracy, with users saying “it takes too long for reports to update, and the information doesn’t always align with our practice management system.”

Marketing Issues

Users report poor customization for marketing campaigns, with “finding what you need can be challenging due to limited customization options.” This can limit outreach to specific patient segments. Another common complaint is integration problems, particularly when syncing with a PMS, which will lead to issues with managing patient communications.

Delayed Support

Dissatisfaction with the responsiveness of customer support include users saying “support will disappear. Impossible to reach anyone, and so many issues—nobody cares.” While the team is helpful once contacted, wait times for assistance, have been a source of frustration.

Communication Flexibility

“We had issues with being unable to adjust the frequency of communications to our needs, making it hard to balance patient reminders and avoid overwhelming them.” This reflects a lack of flexibility in customizing the timing and frequency of communications. Users also noted that when their “PMS updates or breaks an appointment, NexHealth often doesn’t reflect these changes, requiring manual updates.”

Platform Errors

“Sometimes patients tell us that they received a notice with the wrong time, and patients that have cancelled still get a reminder. We’ve had to manually manage these errors.” This suggests a poor user experience and user frustration with the system’s performance and the response time in fixing these types of issues.

High Price for Features

“The cost is higher than expected, especially for the features that are offered. We found similar platforms that provided more for a lower price.” This reflects disappointment with the pricing relative to what the platform delivers compared to competitors. “For the price we pay, the system doesn’t have enough advanced features to justify the cost.”

Phone Issues

User complaints regarding the phone system include “phone system integration was not as smooth as promised, causing dropped calls and connection issues during patient interactions.” Other issues include “consistent problems with the phone system lagging, making it difficult to answer calls in a timely manner.” This highlights delays and inefficiencies with the system’s performance.

Payment Delays

Users have expressed concerns regarding NexHealth’s payment features and AR management. A frequent complaint is about delays in payment posting and syncing issues with PMS. These issues cause discrepancies in the patient ledger, requiring manual adjustments. Additionally, there have been reports of duplicate accounts that complicate payment processes when texts or billing reminders are sent to the wrong account.

Limited Review Management

A complaint is that the NexHealth review system does not transition to public platforms: “The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from review system (which isn’t public) to actually writing a review on Google.” Additionally, users mention “issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This all can make it challenging to provide a good patient experiences for review requests.

Pros

Cons

Comprehensive Analytics

PbN stands out for our highly customizable analytics that provide detailed insights into practice performance. Users can drill down into specific areas such as patient acquisition, revenue, and operational efficiency to identify trends, uncover growth opportunities, and make informed decisions that improve profitability. Our user-friendly dashboards help present complex data in an easily digestible format, allowing dental professionals to take action.

Reporting Limitations

Limitations of the reporting features include “the reports are not customizable enough to suit specific practice needs.” This lack of flexibility in reports can make it difficult for users to extract the exact data they need, particularly in relation to marketing and patient engagement metrics. Other issues include syncing and data accuracy, with users saying “it takes too long for reports to update, and the information doesn’t always align with our practice management system.”

Robust Marketing

PbN offers highly customizable patient communications and campaigns, including automated appointment and payment reminders, confirmations, and recalls to minimize no-shows. Our two-way texting features ensure seamless communication for appointment scheduling and follow-ups, making patient interaction more efficient.

Marketing Issues

Users report poor customization for marketing campaigns, with “finding what you need can be challenging due to limited customization options.” This can limit outreach to specific patient segments. Another common complaint is integration problems, particularly when syncing with a PMS, which will lead to issues with managing patient communications.

Great Customer Support

Practice by Numbers is often praised for our responsive and knowledgeable customer support. Users appreciate the quick resolution of issues and the proactive assistance during onboarding, with the support team regularly checking in to help clients maximize the platform’s features.

Delayed Support

Dissatisfaction with the responsiveness of customer support include users saying “support will disappear. Impossible to reach anyone, and so many issues—nobody cares.” While the team is helpful once contacted, wait times for assistance, have been a source of frustration.

Custom Communications

PbN excels in the ability to customize patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. The two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Communication Flexibility

“We had issues with being unable to adjust the frequency of communications to our needs, making it hard to balance patient reminders and avoid overwhelming them.” This reflects a lack of flexibility in customizing the timing and frequency of communications. Users also noted that when their “PMS updates or breaks an appointment, NexHealth often doesn’t reflect these changes, requiring manual updates.”

Highly Reliable

PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations.

Platform Errors

“Sometimes patients tell us that they received a notice with the wrong time, and patients that have cancelled still get a reminder. We’ve had to manually manage these errors.” This suggests a poor user experience and user frustration with the system’s performance and the response time in fixing these types of issues.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

High Price for Features

“The cost is higher than expected, especially for the features that are offered. We found similar platforms that provided more for a lower price.” This reflects disappointment with the pricing relative to what the platform delivers compared to competitors. “For the price we pay, the system doesn’t have enough advanced features to justify the cost.”

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone Issues

User complaints regarding the phone system include “phone system integration was not as smooth as promised, causing dropped calls and connection issues during patient interactions.” Other issues include “consistent problems with the phone system lagging, making it difficult to answer calls in a timely manner.” This highlights delays and inefficiencies with the system’s performance.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. It offers flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. The system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.

Payment Delays

Users have expressed concerns regarding NexHealth’s payment features and AR management. A frequent complaint is about delays in payment posting and syncing issues with PMS. These issues cause discrepancies in the patient ledger, requiring manual adjustments. Additionally, there have been reports of duplicate accounts that complicate payment processes when texts or billing reminders are sent to the wrong account.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Limited Review Management

A complaint is that the NexHealth review system does not transition to public platforms: “The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from review system (which isn’t public) to actually writing a review on Google.” Additionally, users mention “issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This all can make it challenging to provide a good patient experiences for review requests.

Source: G2, Capterra, TrustPilot, GetApp, and other user review sites. All logos displayed are the property and trademarks of their respective owners.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and NexHealth offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice and PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to NexHealth.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo

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Whether it's enhancing patient engagement, optimizing scheduling, or boosting profitability, Practice by Numbers provides the tools you need to transform your practice, all in one place.

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