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Practice by Numbers is the better alternative to Flex Dental.

Managing a dental practice efficiently and profitably means making the right choice for high-quality practice management software is more important than ever. Practice by Numbers and Flex Dental are two well-known platforms that offer various tools designed to enhance operations and patient experiences. Although both platforms come with useful features, a closer look reveals that Practice by Numbers is the stronger option. With a wider range of functions, highly customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals, Practice by Numbers surpasses our competitors. When evaluating Practice by Numbers alongside Flex Dental, it becomes evident that Practice by Numbers excels in several crucial areas.

Our Competitors

Pros

Comprehensive Analytics

Practice by Numbers excels in customizable analytics, offering over 600+ KPIs that provide deep insights into key areas like scheduling, patient acquisition, and revenue. Our dashboards simplify complex data, making it easy for dental professionals to quickly identify trends and act.

Great Customer Support

Practice by Numbers is praised for our responsive and knowledgeable customer support. Users note the team resolves issues quickly and goes beyond basic troubleshooting, offering proactive guidance during onboarding and regular check-ins to help clients fully utilize our platform, fostering long-term trust.

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication and appointment management. This high reliability allows practices to confidently depend on us for essential operations.

Patient Communications

PbN excels in patient communication through our extensive tools. Automated appointment reminders, confirmations, and recalls all ensure the risk of no-shows is reduced and that patients are always informed. Two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, patient inquiries and more.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, providing the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Payments and AR

Practice by Numbers simplifies payment and accounts receivable management through seamless integration with practice management systems, automating tasks and improving collection efficiency. Detailed and customizable AR reports help track outstanding balances and overdue payments, reducing manual efforts.

Robust Marketing

Practice by Numbers is known for our strong marketing tools, helping practices boost patient acquisition and engagement. Customizable features allow users to tailor campaigns and automate reminders, recalls, and follow-ups, making patient outreach more targeted and efficient.

Marketing ROI Reporting

PbN integrates marketing with detailed and customizable analytics, giving the ability to track return on investment from various campaigns and measure patient interaction across multiple channels. This ensures that practices can refine marketing strategies based on real-time data and optimize patient acquisition efforts.

PbN Voice

PBN Voice integrates seamlessly with the Practice by Numbers platform, creating a unified system for managing calls, data, and patient interactions. It includes features like caller insights, call tracking, remote access, and automation for tasks like appointment confirmations and follow-ups, enhancing staff efficiency and improving patient satisfaction.

Our Competitors

Cons

Analytics Limitations

Our competitors have analytics that provide basic insights into practice efficiency and profitability, but are limited in terms of depth and customization. Practices need advanced, tailored reporting to suit their specific needs and will find other platforms insufficient for comprehensive analysis.

Customer Support Delays

General reviews of our competitors frequently report long delays in receiving support, sometimes waiting weeks for responses. Users struggle to reach support during platform crashes or bugs, with inadequate follow-up causing frustration and leaving issues unresolved. This all can lead to downtime during critical busy operations.

Platform Unreliability

Other platform users frequently report platform service interruptions. One of the most common issues mentioned is frequent reboots, which disrupts workflow during busy periods. This especially affects practices that rely on platform tools such as phone and text messaging.

Broken Communications

Users of other platforms report that automated reminders, such as appointment confirmations and follow-ups, either fail to send or are sent to the wrong patients, leading to confusion, missed appointments, and frustrated patients. Other platforms lack the flexibility to customize communication workflows and messaging, which makes it harder to provide a good user experience for staff and for patients.

Poor Review Management

Users express frustration with our competitor’s capabilities for collecting user reviews. One key concern is the failure in automating review requests. Reminders do not go out as expected, leading to inconsistent feedback collection. Additionally, users mention that the customization is limited, making it challenging to tailor the review prompts to specific patient experiences or follow-ups.

Payment Limitations

Other platforms have delays in payment processing and difficulties integrating with other systems, leading to disruptions in workflow, manual work, and increased errors in processing payments and tracking of invoices. Basic billing features struggle with more complex scenarios, making financial management less efficient for practices.

Lackluster Marketing

Limited customization for marketing campaigns makes it harder for practices to target specific patient groups. The automation is underdeveloped, causing inefficiencies, and the lack of smooth integration with other tools results in missed revenue opportunities for practices.

Inadequate Marketing Reports

Marketing reports lack the depth needed to effectively track marketing ROI. Key performance indicators (KPIs) and insights into campaign success are often insufficient. Limited options to customize reports make it harder for dental practices to focus on specific marketing activities and evaluate their effectiveness.

Phone System Limitations

Many practice systems integrate with third party phone systems, offering less flexibility for practices seeking deeper integration and more robust features. The lack of a dental-specific focus frustrates users and causes glitches or delays in syncing with practice management software, causing communication disruptions with patients.

Pros

Cons

Comprehensive Analytics

Practice by Numbers excels in customizable analytics, offering over 600+ KPIs that provide deep insights into key areas like scheduling, patient acquisition, and revenue. Our dashboards simplify complex data, making it easy for dental professionals to quickly identify trends and act.

Analytics Limitations

Our competitors have analytics that provide basic insights into practice efficiency and profitability, but are limited in terms of depth and customization. Practices need advanced, tailored reporting to suit their specific needs and will find other platforms insufficient for comprehensive analysis.

Great Customer Support

Practice by Numbers is praised for our responsive and knowledgeable customer support. Users note the team resolves issues quickly and goes beyond basic troubleshooting, offering proactive guidance during onboarding and regular check-ins to help clients fully utilize our platform, fostering long-term trust.

Customer Support Delays

General reviews of our competitors frequently report long delays in receiving support, sometimes waiting weeks for responses. Users struggle to reach support during platform crashes or bugs, with inadequate follow-up causing frustration and leaving issues unresolved. This all can lead to downtime during critical busy operations.

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication and appointment management. This high reliability allows practices to confidently depend on us for essential operations.

Platform Unreliability

Other platform users frequently report platform service interruptions. One of the most common issues mentioned is frequent reboots, which disrupts workflow during busy periods. This especially affects practices that rely on platform tools such as phone and text messaging.

Patient Communications

PbN excels in patient communication through our extensive tools. Automated appointment reminders, confirmations, and recalls all ensure the risk of no-shows is reduced and that patients are always informed. Two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, patient inquiries and more.

Broken Communications

Users of other platforms report that automated reminders, such as appointment confirmations and follow-ups, either fail to send or are sent to the wrong patients, leading to confusion, missed appointments, and frustrated patients. Other platforms lack the flexibility to customize communication workflows and messaging, which makes it harder to provide a good user experience for staff and for patients.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, providing the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Poor Review Management

Users express frustration with our competitor’s capabilities for collecting user reviews. One key concern is the failure in automating review requests. Reminders do not go out as expected, leading to inconsistent feedback collection. Additionally, users mention that the customization is limited, making it challenging to tailor the review prompts to specific patient experiences or follow-ups.

Payments and AR

Practice by Numbers simplifies payment and accounts receivable management through seamless integration with practice management systems, automating tasks and improving collection efficiency. Detailed and customizable AR reports help track outstanding balances and overdue payments, reducing manual efforts.

Payment Limitations

Other platforms have delays in payment processing and difficulties integrating with other systems, leading to disruptions in workflow, manual work, and increased errors in processing payments and tracking of invoices. Basic billing features struggle with more complex scenarios, making financial management less efficient for practices.

Robust Marketing

Practice by Numbers is known for our strong marketing tools, helping practices boost patient acquisition and engagement. Customizable features allow users to tailor campaigns and automate reminders, recalls, and follow-ups, making patient outreach more targeted and efficient.

Lackluster Marketing

Limited customization for marketing campaigns makes it harder for practices to target specific patient groups. The automation is underdeveloped, causing inefficiencies, and the lack of smooth integration with other tools results in missed revenue opportunities for practices.

Marketing ROI Reporting

PbN integrates marketing with detailed and customizable analytics, giving the ability to track return on investment from various campaigns and measure patient interaction across multiple channels. This ensures that practices can refine marketing strategies based on real-time data and optimize patient acquisition efforts.

Inadequate Marketing Reports

Marketing reports lack the depth needed to effectively track marketing ROI. Key performance indicators (KPIs) and insights into campaign success are often insufficient. Limited options to customize reports make it harder for dental practices to focus on specific marketing activities and evaluate their effectiveness.

PbN Voice

PBN Voice integrates seamlessly with the Practice by Numbers platform, creating a unified system for managing calls, data, and patient interactions. It includes features like caller insights, call tracking, remote access, and automation for tasks like appointment confirmations and follow-ups, enhancing staff efficiency and improving patient satisfaction.

Phone System Limitations

Many practice systems integrate with third party phone systems, offering less flexibility for practices seeking deeper integration and more robust features. The lack of a dental-specific focus frustrates users and causes glitches or delays in syncing with practice management software, causing communication disruptions with patients.

Source: G2, Capterra, TrustPilot, GetApp, and other user review sites. All logos displayed are the property and trademarks of their respective owners.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and Flex Dental offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice, superior PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to Flex.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo

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Whether it's enhancing patient engagement, optimizing scheduling, or boosting profitability, Practice by Numbers provides the tools you need to transform your practice, all in one place.

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