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Practice by Numbers is the better alternative to Dental Intel.

Running a dental practice requires maximizing efficiency and profitability, and this means having top-tier practice management software is more critical than ever. Two popular platforms that offer a variety of tools for improving operations and patient experiences are Practice by Numbers and Dental Intel. While both provide valuable features, a deeper comparison shows that Practice by Numbers stands out as the superior choice. With a more extensive set of functionalities and customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals, PbN outshines our competitors. A closer look at both platforms’ strengths and weaknesses clearly demonstrates why Practice by Numbers is the preferred solution for optimizing dental practice performance.

Digital Intelligence

Pros

Comprehensive Analytics

PbN offers customizable analytics that provide deep insights into areas like patient acquisition, revenue, and operational efficiency. Our user-friendly dashboards simplify complex data, allowing practices to quickly spot trends and make decisions to improve profitability.

Great Customer Support

Practice by Numbers is praised for our responsive and knowledgeable customer support. Users appreciate the quick issue resolution and proactive assistance, especially during onboarding. Our support team frequently checks in to help clients fully utilize the platform, fostering trust and long-term satisfaction.

Customizable Communications

PbN excels at customized patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling scheduling, follow-ups, or inquiries.

Robust Marketing Capabilities

PbN is highly regarded for our robust marketing capabilities, offering features that help drive patient acquisition and engagement. One standout is our customization, allowing automated and customized communications such as reminders, recalls, and follow-ups. This level of customization helps practices effectively engage patients.

Highly Reliable

PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows practices to confidently depend on us for essential operations without worrying about downtime or service interruptions.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

PbN Voice

PBN Voice integrates smoothly with our platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, tracking and analytics, remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

PbN Payments

PbN payments is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with PMS software.

Marketing ROI Reporting

PbN integrates marketing campaigns with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing based on real-time data and optimize patient acquisition efforts.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Digital Intelligence

Cons

Limited Report Customization

There have been user comments about limited customization for reports and dashboards, which might make it challenging to tailor them to specific needs. “The platform’s complexity and limited customization make it difficult to create reports that suit specific metrics, which is a pain point.”

Customer Support Delays

There have been user reviews mentioning slow response times. “Customer service interaction was difficult, with long wait times and unresolved billing issues.” Other comments include delays in problem resolution and inconsistent follow-up, “system syncing issues, and despite numerous calls and emails to DI, there was no effective resolution.”

Marketing Disruptions

Other user comments include reported problems with certain features not working as expected. For example, reminder issues cause “patients to show up late or not at all, and it can cause major scheduling issues, especially when reminders fail or are miscommunicated.” This can disrupt online scheduling and significantly affect patient bookings.

Communication Flexibility

“Customization for campaigns is limited, restricting efforts to target specific patient groups or goals.” This highlighted an issue with tailoring marketing campaigns and communication. Users also report that “the communication system can be too complex to set up and use, especially for teams that aren’t highly experienced with such systems.”

Service Interuptions

Dental Intel reviews mention delays, saying “it takes forever to log in or from page to page. Sometimes when I try to log in, it just fails, and I’m not able to log in at all.” This might slow down the practice’s daily operations, making it frustrating during high-traffic times. There have been instances where users report delays in syncing data, reporting and analytics.

High Price for Features

Dental Intel has faced some criticism for its high pricing compared to similar platforms. “The price is pretty high for what it does, especially when you compare it to other solutions.” The cost might come into question when judged by the platform’s capabilities since “there have been problems with certain features not working as expected.”

Phone Issues

User complaints include issues with call synchronization, where “real-time patient information fails, leading to outdated data being displayed during calls.” This might cause delays in handling patient inquiries and scheduling, making the system inefficient during critical moments. There are also reports of customer service delays when troubleshooting issues, further frustrating users.

Payment Frustrations

“It takes too long for payments to clear and settle into our bank account. The process can be delayed, causing confusion for patients waiting for payment confirmations.” This highlighted a frustration with delays in payment processing, leading to inefficiencies. Other complaints include AR management: “The AR report is not always up to date, and we have trouble with syncing issues, which makes it hard to track overdue balances accurately.”

Rigid Marketing Reports

Some reviews mention that Dental Intel does not allow for enough flexibility when it comes to custom reports that suit their specific needs. “Customization for campaigns is limited, and the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.”

Review Management Limitations

“We had issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This reflected frustration with the inability to tailor review outreach to specific practice preferences. Additionally, some users noted “difficulties in managing reviews through the system” which can affect the ability to efficiently gather and manage patient reviews.

Pros

Cons

Comprehensive Analytics

PbN offers customizable analytics that provide deep insights into areas like patient acquisition, revenue, and operational efficiency. Our user-friendly dashboards simplify complex data, allowing practices to quickly spot trends and make decisions to improve profitability.

Limited Report Customization

There have been user comments about limited customization for reports and dashboards, which might make it challenging to tailor them to specific needs. “The platform’s complexity and limited customization make it difficult to create reports that suit specific metrics, which is a pain point.”

Great Customer Support

Practice by Numbers is praised for our responsive and knowledgeable customer support. Users appreciate the quick issue resolution and proactive assistance, especially during onboarding. Our support team frequently checks in to help clients fully utilize the platform, fostering trust and long-term satisfaction.

Customer Support Delays

There have been user reviews mentioning slow response times. “Customer service interaction was difficult, with long wait times and unresolved billing issues.” Other comments include delays in problem resolution and inconsistent follow-up, “system syncing issues, and despite numerous calls and emails to DI, there was no effective resolution.”

Customizable Communications

PbN excels at customized patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling scheduling, follow-ups, or inquiries.

Marketing Disruptions

Other user comments include reported problems with certain features not working as expected. For example, reminder issues cause “patients to show up late or not at all, and it can cause major scheduling issues, especially when reminders fail or are miscommunicated.” This can disrupt online scheduling and significantly affect patient bookings.

Robust Marketing Capabilities

PbN is highly regarded for our robust marketing capabilities, offering features that help drive patient acquisition and engagement. One standout is our customization, allowing automated and customized communications such as reminders, recalls, and follow-ups. This level of customization helps practices effectively engage patients.

Communication Flexibility

“Customization for campaigns is limited, restricting efforts to target specific patient groups or goals.” This highlighted an issue with tailoring marketing campaigns and communication. Users also report that “the communication system can be too complex to set up and use, especially for teams that aren’t highly experienced with such systems.”

Highly Reliable

PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows practices to confidently depend on us for essential operations without worrying about downtime or service interruptions.

Service Interuptions

Dental Intel reviews mention delays, saying “it takes forever to log in or from page to page. Sometimes when I try to log in, it just fails, and I’m not able to log in at all.” This might slow down the practice’s daily operations, making it frustrating during high-traffic times. There have been instances where users report delays in syncing data, reporting and analytics.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

High Price for Features

Dental Intel has faced some criticism for its high pricing compared to similar platforms. “The price is pretty high for what it does, especially when you compare it to other solutions.” The cost might come into question when judged by the platform’s capabilities since “there have been problems with certain features not working as expected.”

PbN Voice

PBN Voice integrates smoothly with our platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, tracking and analytics, remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone Issues

User complaints include issues with call synchronization, where “real-time patient information fails, leading to outdated data being displayed during calls.” This might cause delays in handling patient inquiries and scheduling, making the system inefficient during critical moments. There are also reports of customer service delays when troubleshooting issues, further frustrating users.

PbN Payments

PbN payments is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with PMS software.

Payment Frustrations

“It takes too long for payments to clear and settle into our bank account. The process can be delayed, causing confusion for patients waiting for payment confirmations.” This highlighted a frustration with delays in payment processing, leading to inefficiencies. Other complaints include AR management: “The AR report is not always up to date, and we have trouble with syncing issues, which makes it hard to track overdue balances accurately.”

Marketing ROI Reporting

PbN integrates marketing campaigns with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing based on real-time data and optimize patient acquisition efforts.

Rigid Marketing Reports

Some reviews mention that Dental Intel does not allow for enough flexibility when it comes to custom reports that suit their specific needs. “Customization for campaigns is limited, and the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.”

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Review Management Limitations

“We had issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This reflected frustration with the inability to tailor review outreach to specific practice preferences. Additionally, some users noted “difficulties in managing reviews through the system” which can affect the ability to efficiently gather and manage patient reviews.

Source: G2, Capterra, TrustPilot, GetApp, and other review platforms. The opinions shared here are quoted directly from actual user reviews.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and Dental Intel offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice and PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to Dental Intel.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo