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Practice by Numbers is the better alternative to Solutionreach.

Managing a dental practice demands both efficiency and profitability, making it all that more important to have the best possible practice performance software. Practice by Numbers and Solutionreach are two popular options that provide tools to enhance operations and patient satisfaction. While both platforms offer useful features, a detailed comparison reveals that Practice by Numbers stands out as the leader. Our broader range of features, paired with customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals, gives us an edge over the competition. A close analysis of each platform’s strengths and limitations highlights why Practice by Numbers is the preferred solution for optimizing dental practice performance and revenue.

Pros

Comprehensive Analytics

Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Great Customer Support

Practice by Numbers is often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction.

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting feature allows dental practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Highly Reliable Platform

PbN is praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows practices to confidently depend on us for essential operations without worrying about downtime or service interruptions.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

Robust Marketing

PbN is highly regarded for our robust marketing capabilities, offering features that help dental practices drive patient acquisition and engagement. One standout aspect is our customizable marketing tools, allowing users to tailor campaigns and automate things like appointment reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage their patients.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed and customizable analytics, giving practices the reporting they need to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Cons

Syncing Issues

There are reported syncing issues, with users saying “we have to make sure it synced every few hours. We log into the main website portal and check the sync time.” There are also complaints about “the forms and info that patients filled out at check-in has no way of importing into our system. We have to manually input everything.” Additionally, “the system always seems to have issues and isn’t very user-friendly.”

Customer Support Delays

A frequent complaint is the difficulty in reaching support, with long wait times and unreturned calls, and comments like “support was outsourced and horrible. Then features stopped working and were never fixed.” Users also mention the service provided was inadequate. Additionally, users report “it completely ceased to function, and when I sought assistance, no one was able to provide any help.”

Communication Challenges

User issues include missed appointment reminders and lost patient communications. “Less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile, and now our Verizon patients are not getting notified either.” Additionally, users find features “slow and difficult to use.” Integration issues have also been reported, where users had to manually input patient data. These limitations can reduce the overall effectiveness of the platform.

Platform Reliability

Users have raised multiple complaints about Solutionreach’s platform reliability, with comments like “the system had syncing issues, and it sometimes took hours to ensure that all updates were properly synchronized.” This comment reflects concerns about delays and reliability in syncing important patient data and can have a huge impact on patient communications.

Price to Feature Value

Users report unexpected and significant price increases without prior warning or clear justification. “They tripled my fee in less than a year, breaking their original promises.” While the initial pricing was attractive, the hidden costs and the fact that we had to pay more for additional features made it less appealing in the long run.”

Marketing Limitations

One recurring issue is the difficulty in navigating which is described as “slow and cumbersome” making it hard to execute patient outreach campaigns. Users also report “missed appointment reminders” and other communication failures, impacting the reliability of their marketing and communication processes. These shortcomings can limit the overall utility of Solutionreach’s communication tools.

Phone System Complaints

Users have phone system problems, with complaints about “glitches where the communication software lags, causing us to miss messages from our patients.” Additionally, users mention “switching from Solutionreach because it is not compatible for most cell phones. Most patients use cell phones for notifications, so we were paying for something that we could not use a lot of the time.” This can create poor patient experiences.

Review Frustration

A key issue with users is reliability. “It stopped sending reminders for 2-3 weeks, then glitched and sent too many reminders, causing many customers to complain.” This can make it more difficult to manage and collect reviews. “Additionally, the system limits the number of characters in a text or reminder, which made it hard to offer different appointments as well as personalize text.”

Payment Issues

Users raise concerns about Solutionreach’s payment and AR features. “It doesn’t auto-sync as claimed; I have to manually sync the schedule almost daily, and it only updates twice daily, so it doesn’t capture changes in a respectable amount of time.” Another user expressed frustration, saying: “Bad billing experience… Last year there was a lot of interaction with service, but this year it’s better. Still, nothing extra compared to other companies.

Limited Marketing Reports

Users express frustration with Solutionreach’s reporting on marketing efforts and campaign ROI. One frequent complaint is that “customization for campaigns is limited, and the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.” This can hinder practices from fully optimizing their marketing strategies, reducing the platform’s overall value in terms of marketing ROI tracking.

Pros

Cons

Comprehensive Analytics

Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Syncing Issues

There are reported syncing issues, with users saying “we have to make sure it synced every few hours. We log into the main website portal and check the sync time.” There are also complaints about “the forms and info that patients filled out at check-in has no way of importing into our system. We have to manually input everything.” Additionally, “the system always seems to have issues and isn’t very user-friendly.”

Great Customer Support

Practice by Numbers is often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction.

Customer Support Delays

A frequent complaint is the difficulty in reaching support, with long wait times and unreturned calls, and comments like “support was outsourced and horrible. Then features stopped working and were never fixed.” Users also mention the service provided was inadequate. Additionally, users report “it completely ceased to function, and when I sought assistance, no one was able to provide any help.”

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting feature allows dental practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Communication Challenges

User issues include missed appointment reminders and lost patient communications. “Less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile, and now our Verizon patients are not getting notified either.” Additionally, users find features “slow and difficult to use.” Integration issues have also been reported, where users had to manually input patient data. These limitations can reduce the overall effectiveness of the platform.

Highly Reliable Platform

PbN is praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows practices to confidently depend on us for essential operations without worrying about downtime or service interruptions.

Platform Reliability

Users have raised multiple complaints about Solutionreach’s platform reliability, with comments like “the system had syncing issues, and it sometimes took hours to ensure that all updates were properly synchronized.” This comment reflects concerns about delays and reliability in syncing important patient data and can have a huge impact on patient communications.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

Price to Feature Value

Users report unexpected and significant price increases without prior warning or clear justification. “They tripled my fee in less than a year, breaking their original promises.” While the initial pricing was attractive, the hidden costs and the fact that we had to pay more for additional features made it less appealing in the long run.”

Robust Marketing

PbN is highly regarded for our robust marketing capabilities, offering features that help dental practices drive patient acquisition and engagement. One standout aspect is our customizable marketing tools, allowing users to tailor campaigns and automate things like appointment reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage their patients.

Marketing Limitations

One recurring issue is the difficulty in navigating which is described as “slow and cumbersome” making it hard to execute patient outreach campaigns. Users also report “missed appointment reminders” and other communication failures, impacting the reliability of their marketing and communication processes. These shortcomings can limit the overall utility of Solutionreach’s communication tools.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone System Complaints

Users have phone system problems, with complaints about “glitches where the communication software lags, causing us to miss messages from our patients.” Additionally, users mention “switching from Solutionreach because it is not compatible for most cell phones. Most patients use cell phones for notifications, so we were paying for something that we could not use a lot of the time.” This can create poor patient experiences.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Review Frustration

A key issue with users is reliability. “It stopped sending reminders for 2-3 weeks, then glitched and sent too many reminders, causing many customers to complain.” This can make it more difficult to manage and collect reviews. “Additionally, the system limits the number of characters in a text or reminder, which made it hard to offer different appointments as well as personalize text.”

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.

Payment Issues

Users raise concerns about Solutionreach’s payment and AR features. “It doesn’t auto-sync as claimed; I have to manually sync the schedule almost daily, and it only updates twice daily, so it doesn’t capture changes in a respectable amount of time.” Another user expressed frustration, saying: “Bad billing experience… Last year there was a lot of interaction with service, but this year it’s better. Still, nothing extra compared to other companies.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed and customizable analytics, giving practices the reporting they need to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Limited Marketing Reports

Users express frustration with Solutionreach’s reporting on marketing efforts and campaign ROI. One frequent complaint is that “customization for campaigns is limited, and the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.” This can hinder practices from fully optimizing their marketing strategies, reducing the platform’s overall value in terms of marketing ROI tracking.

Source: G2, Capterra, TrustPilot, GetApp, and other review platforms. The opinions shared here are quoted directly from actual user reviews.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and Solutionreach offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice and PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to Solutionreach.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo