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Practice by Numbers is the better alternative to Adit.

Managing a dental practice demands both efficiency and profitability, making it essential to have the best possible practice management software. Practice by Numbers and Adit are two popular options that provide tools to enhance operations and patient satisfaction. While both platforms offer useful features, a detailed comparison reveals that Practice by Numbers takes the lead. Our broader range of functionalities, paired with customizable analytics, fully integrated VoIP phone systems, and in-office payment terminals, gives us an edge over the competition. A close analysis of each platform’s strengths and limitations highlights why Practice by Numbers is the preferred solution for optimizing dental practice performance and revenue.

Pros

Comprehensive Analytics

Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Great Customer Support

PbN is often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team support consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction and trust.

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting allows practices to communicate easily with patients, providing a seamless method for handling appointment scheduling, follow-ups, or patient inquiries.

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations without worrying about system downtime or service interruptions.

Straightforward Pricing

Our transparent, flexible pricing lets practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, review management, and automated patient communication are included to optimize efficiency and keeping costs predictable.

Robust Marketing

PbN is highly regarded for robust marketing capabilities, offering features that help practices drive patient acquisition and engagement. One standout aspect is our customizable marketing tools, allowing users to tailor campaigns and automate communications such as reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage their patients.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Collecting Patient Reviews

PbN integrates marketing with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing based on real-time data and optimize patient acquisition efforts. This results in a higher volume of positive reviews, which boosts a practice’s reputation and visibility, ultimately attracting new patients.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with a PMS.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed and customizable analytics, giving practices the reporting they need to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Cons

Data Limitations

Users complain about the lack of full integration with other systems including “glitches with integrating with Open Dental.” This can make it difficult to fully utilize data-driven decisions. Additionally, reports of recurring problems like “sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.”

Customer Support Delays

Users report long waits when attempting to reach support, saying “the hold times for the support team have been rather long.” There are complaints about follow-ups, “a waste of time and a waste of staff morale only to have it be sloppy and never get a hold of customer service.” These delays can negatively impact overall user satisfaction and effect staff and patient experiences alike.

Communication Issues

One common issue is that messaging is not as advanced as other platforms, “with patients receiving inaccurate dates & times, to some not receiving messages at all… patients even reschedule their appointments only to be notified multiple times of the incorrect appointment date.” Other complaints include “patients either being spammed with reminders, or not receiving reminders at all.” This inconsistency can cause frustration for the practice.”

System Disruptions

Users mention system bugs that disrupt daily operations. “The amount of complaints I’ve had over this system is enough to fill a book… from patients receiving inaccurate times, to some not receiving messages at all. I have patients getting messages that are not meant for them, missing voicemails, and even rescheduled appointments being incorrectly notified multiple times.”

Hidden Costs

A common complaint is that “while Adit may seem affordable initially, hidden costs emerge, especially with feature upgrades and add-ons.” Additionally, users report “despite the lower upfront cost compared to competitors, the value does not align with expectations, especially when considering the limitations in functionality and support.”

Marketing Reliability

Users mention the text messaging, with reported “delays in message notifications, leading to miscommunication or missed patient follow-ups” and issues with failed syncing with PMS software, which can affect the reliability of automated reminders and follow-ups. Users feel “customization for campaigns is limited, restricting efforts to target specific patient groups or goals,” revealing frustration with the marketing options available.

Phone System Complaints

A common user complaint is that the phone features do not match the capabilities of competitors, leading to practices needing to maintain multiple systems, which adds unnecessary costs. Additionally, reports include “the customization is non-existent. There was no follow-through after the initial sales and onboarding call, they just take your money, send you phones, and then nothing.”

Review Management Frustrations

Users report the lack of advanced customization options. “Glitches and delays in sending out automated review requests leading to inconsistent and ineffective online review collection,” which highlights issues with the reliability of the review management feature. This can result in missed opportunities to capture patient feedback and result in ineffective review collection.

Payment Inefficiencies

A key complaint about Adit include “payment inefficiencies were a recurring problem, particularly in tracking payments and handling accounts receivable (AR).” Other complaints include limitations in payment functionality: “there is a lack of advanced functionality for handling more complex billing, making it less effective for managing AR.” These issues can hinder overall efficiency in financial operations for practices and dental office staff.

Limited Marketing Reports

Users express dissatisfaction with Adit’s marketing reporting saying “while there are ROI insights, the data feels too general, and it’s difficult to gauge the true impact of marketing campaigns.” While the platform provides basic ROI insights, users say “the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.” These limitations can make it difficult to fully optimize marketing strategies based on the data provided.

Pros

Cons

Comprehensive Analytics

Practice by Numbers excels with our customizable analytics, offering over 600+ KPIs that give deep insights into areas like patient acquisition and revenue. Our platform’s dashboards simplify complex data, helping practices quickly identify trends and make informed decisions. Our users also value the seamless integration with other tools, which ensures consistent and streamlined operations.

Data Limitations

Users complain about the lack of full integration with other systems including “glitches with integrating with Open Dental.” This can make it difficult to fully utilize data-driven decisions. Additionally, reports of recurring problems like “sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.”

Great Customer Support

PbN is often praised for our exceptional customer support, which is both responsive and highly skilled. Users appreciate how quickly issues are resolved, with the team support consistently offering proactive assistance during onboarding and troubleshooting. This hands-on support helps clients fully utilize the platform and fosters long-term satisfaction and trust.

Customer Support Delays

Users report long waits when attempting to reach support, saying “the hold times for the support team have been rather long.” There are complaints about follow-ups, “a waste of time and a waste of staff morale only to have it be sloppy and never get a hold of customer service.” These delays can negatively impact overall user satisfaction and effect staff and patient experiences alike.

Patient Communications

PbN excels in patient communication through our comprehensive suite of tools. We offer automated appointment reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. Our two-way texting allows practices to communicate easily with patients, providing a seamless method for handling appointment scheduling, follow-ups, or patient inquiries.

Communication Issues

One common issue is that messaging is not as advanced as other platforms, “with patients receiving inaccurate dates & times, to some not receiving messages at all… patients even reschedule their appointments only to be notified multiple times of the incorrect appointment date.” Other complaints include “patients either being spammed with reminders, or not receiving reminders at all.” This inconsistency can cause frustration for the practice.”

Highly Reliable Platform

PbN is frequently praised for exceptional reliability. Our platform offers 99.99% uptime, ensuring minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations without worrying about system downtime or service interruptions.

System Disruptions

Users mention system bugs that disrupt daily operations. “The amount of complaints I’ve had over this system is enough to fill a book… from patients receiving inaccurate times, to some not receiving messages at all. I have patients getting messages that are not meant for them, missing voicemails, and even rescheduled appointments being incorrectly notified multiple times.”

Straightforward Pricing

Our transparent, flexible pricing lets practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, review management, and automated patient communication are included to optimize efficiency and keeping costs predictable.

Hidden Costs

A common complaint is that “while Adit may seem affordable initially, hidden costs emerge, especially with feature upgrades and add-ons.” Additionally, users report “despite the lower upfront cost compared to competitors, the value does not align with expectations, especially when considering the limitations in functionality and support.”

Robust Marketing

PbN is highly regarded for robust marketing capabilities, offering features that help practices drive patient acquisition and engagement. One standout aspect is our customizable marketing tools, allowing users to tailor campaigns and automate communications such as reminders, recalls, and follow-ups. This level of customization helps practices effectively target and engage their patients.

Marketing Reliability

Users mention the text messaging, with reported “delays in message notifications, leading to miscommunication or missed patient follow-ups” and issues with failed syncing with PMS software, which can affect the reliability of automated reminders and follow-ups. Users feel “customization for campaigns is limited, restricting efforts to target specific patient groups or goals,” revealing frustration with the marketing options available.

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone System Complaints

A common user complaint is that the phone features do not match the capabilities of competitors, leading to practices needing to maintain multiple systems, which adds unnecessary costs. Additionally, reports include “the customization is non-existent. There was no follow-through after the initial sales and onboarding call, they just take your money, send you phones, and then nothing.”

Collecting Patient Reviews

PbN integrates marketing with detailed analytics, giving practices the ability to track ROI from campaigns and measure patient interactions. Practices can refine their marketing based on real-time data and optimize patient acquisition efforts. This results in a higher volume of positive reviews, which boosts a practice’s reputation and visibility, ultimately attracting new patients.

Review Management Frustrations

Users report the lack of advanced customization options. “Glitches and delays in sending out automated review requests leading to inconsistent and ineffective online review collection,” which highlights issues with the reliability of the review management feature. This can result in missed opportunities to capture patient feedback and result in ineffective review collection.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. We offer flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. Our system is highly automated, reducing manual data entry and improving efficiency by syncing directly with a PMS.

Payment Inefficiencies

A key complaint about Adit include “payment inefficiencies were a recurring problem, particularly in tracking payments and handling accounts receivable (AR).” Other complaints include limitations in payment functionality: “there is a lack of advanced functionality for handling more complex billing, making it less effective for managing AR.” These issues can hinder overall efficiency in financial operations for practices and dental office staff.

Marketing ROI Reporting

PbN integrates marketing efforts with detailed and customizable analytics, giving practices the reporting they need to track return on investment (ROI) from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts.

Limited Marketing Reports

Users express dissatisfaction with Adit’s marketing reporting saying “while there are ROI insights, the data feels too general, and it’s difficult to gauge the true impact of marketing campaigns.” While the platform provides basic ROI insights, users say “the insights we get aren’t deep enough to track specific patient group responses or campaign effectiveness.” These limitations can make it difficult to fully optimize marketing strategies based on the data provided.

Source: G2, Capterra, TrustPilot, GetApp, and other user review sites. All logos displayed are the property and trademarks of their respective owners.

Unlock Your Practice’s Full Potential

While both Practice by Numbers and Adit offer valuable features for dental practices, Practice by Numbers stands out as the superior choice. Our comprehensive analytics, cutting-edge appointment management, PbN Voice and PbN Payments, and reliable patient communication tools make us the top solution for optimizing practice performance and revenue. Additionally, PbN’s exceptional customer support and rapid innovation ensure that practices remain competitive and profitable in an ever-changing market.

Designed and led by a dentist, Practice by Numbers is uniquely equipped to address the specific needs of dental professionals. Our platform’s ongoing commitment to innovation allows us to adapt to the evolving challenges and opportunities of the dental industry.

For dental practices seeking a comprehensive, innovative, and supportive platform, Practice by Numbers proves to be the ideal alternative to Adit.

Request a live demo or call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a live demo

Call us at 866-216-8416. Let us show you how we can supercharge your dental practice.

Request a demo

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Improving your patient relationships doesn’t have to be an impossible, insurmountable task. Practice by Numbers makes it easy for you to get up and running in as little as 1 day.

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