Cancellation Policy

Effective: 1/1/2017

Updated: 3/22/2025

Practice by Numbers – Subscription and Cancellation Policy

1. Payment Terms

Practice by Numbers collects all payments upfront for monthly subscription services. Upon signing up, your setup fees and first month’s subscription fees will be immediately charged to your provided payment method.

Any additional usage charges (e.g., overages) will be billed in the following month.

2. Refund Policy

All services provided by Practice by Numbers are non-refundable.

If a pre-payment is made, no refunds will be issued if the customer changes their mind and chooses to cancel before the pre-paid period ends.

3. Auto-Renewal Policy

All subscriptions auto-renew on the same calendar day of the next billing cycle:

•Monthly subscriptions renew monthly on the same day.

•Yearly subscriptions renew annually on the same day.

For example, if your subscription began on January 15th, it will renew:

•On February 15th for monthly subscribers

•On January 15th of the following year for yearly subscribers

4. Cancellation Policy

We want you to be completely satisfied with our technology and service.

To cancel your subscription, please send a written request to support@practicenumbers.com.

A minimum of 30 calendar days’ notice is required prior to your next renewal date.

5. Contractual Obligations

All contracts with Practice by Numbers are legally binding for their entire term.

If you wish to cancel mid-term, you will be required to pay:

•The full remaining balance of the contract

•Any applicable hardware-related fees

Cancellation will not be processed until these are paid in full.

6. Uninstallation of Practice by Numbers Sync Software

Practice by Numbers installs a sync software named PNServer on your server to transfer data from your practice management system.

To uninstall:

•Go to the Windows Control Panel

•Navigate to Programs and Features

•Locate and remove “PNServer”

It is your responsibility to uninstall this software if you wish to stop syncing. If you need assistance, please contact our support team.

7. Contact Us

If you have any comments or questions, feel free to reach out:

Practice By Numbers, Inc.

11523 Avondale Road NE #115

Redmond, WA 98052

support@practicenumbers.com