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The PbN Blog

Your additional resource to provide insight and help build your practice.

The Art of Responding to Reviews: Enhancing Patient Experience and Building Online Reputation

Managing responses to both positive and negative reviews is one of the most important tasks for organizations and healthcare providers. This practice serves as an opportunity to connect with and demonstrate a sincere approach to service delivery, whi …

How Medical Practices Should Respond to Bad Online Reviews with HIPAA in Mind

Online reviews can make or break a medical practice in this digital age. Positive reviews attract new patients and enhance the reputation of the practice, while negative reviews can lead to a decrease in patient visits and harm the practice’s reputat …

Introduction to Patient Relationship Management (PRM)

Patient Relationship Management (PRM) refers to the strategies, systems, and technologies healthcare providers use to manage and nurture relationships with their patients throughout the care continuum. It involves understanding patient needs, prefere …

Mastering Google Reviews: A Guide for Dental Practices

In the digital age, the reputation of your dental practice is heavily influenced by online reviews. Google reviews, in particular, play a critical role in shaping potential patients’ perceptions and decisions. Here are a few reasons why Google review …

Transforming Patient Experience, One Form at a Time

In the ever-evolving landscape of dental care, patient experience reigns supreme. From the moment a patient walks into a dental office, their journey begins – and the first touchpoint often involves filling out forms. Historically, this process has …

The Benefits of Online Payments and Text-to-Pay Reminders

In today’s fast-paced world, convenience and efficiency have become the cornerstones of customer satisfaction. This holds true not only in retail and e-commerce but also in the realm of healthcare, particularly in dental practices. As technology cont …

Transforming Dental Group Practices with Enterprise Dashboards

In the fast-paced world of dental group practices, managing multiple locations efficiently can be a daunting task. Dental professionals often grapple with scattered data, outdated spreadsheets, and the need for seamless communication across various o …

SMART Goals, Analytics, and Real-Time KPIs

Setting goals is one thing, but understanding how to make them SMART is a game-changer for dental practices seeking meaningful growth. 

In this blog post, we’ll delve into the world of SMART goals and unravel the key principles behind setting them …

Marketing Analytics: A Must-Have for Your Dental Practice

As a dentist, you know that providing excellent care is crucial, but bringing in new patients is equally important. The question is, how effective is your marketing strategy, and are you getting the best value for your money? Marketing analytics can …